Job openings for Key Accounts Manager in Mulund West Mumbai

Job Title: Key Account Manager (KAM)
Company: Shivaami Cloud Services Pvt. Ltd.
Location: Mumbai (Mulund West)
Employment Type: Full-Time
Experience: 3+ Years (Technical Account Management / Key Account Management)
Joining: Immediate / ASAP
Key Responsibilities
Manage key client accounts, renewals, retention, and customer satisfaction.
Drive upselling and cross-selling opportunities.
Conduct client meetings, demos, and relationship management.
Coordinate with Renewal, Support, and Sales teams.
Resolve customer issues and ensure timely service delivery.
Maintain CSAT, prepare client reports, and identify business growth opportunities.
Requirements
3+ years of experience in Key Account Management or Technical Account Management.
Bachelor's degree (MBA preferred).
Excellent English communication and negotiation skills.
Strong knowledge of cloud/digital technologies and MS Office.
Experience with CRM/Sales tools and value-based selling is preferred.